Privacy Policy

Who we are

My Diet Professionals is part of My Health Professionals Ltd. Services and sales are managed through My Health Professionals Ltd.

Our website address is https://mydietpros.co.uk.

My Health Professionals Ltd aims to operate as a referral management service and is committed to handling personal information responsibly and in accordance with applicable data-protection laws, including the UK GDPR and Data Protection Act 2018.

If you would like to ask about the information we hold about you or request its deletion, please contact requests@myhealthpros.co.uk. The original policy also lists the telephone number 0800 975 0195.

What personal data we collect and why

Your privacy is important to us. We may collect personal information through this website and other websites that we own or operate.

We collect personal information when it is needed to provide a service, respond to an enquiry or manage our relationship with you. We aim to collect information fairly and lawfully, explain why it is needed and use it only for appropriate purposes.

We retain personal information only for as long as necessary for the relevant purpose or to meet legal, regulatory, administrative or security requirements. We use appropriate safeguards designed to protect information against loss, theft, unauthorised access, disclosure, copying, use or alteration.

We do not make personally identifying information publicly available. We may share information with third parties where necessary to provide a service, where you have agreed, where a lawful basis permits it, or where we are required to do so by law.

This website may link to external websites that are not operated by us. We are not responsible for their content, security or privacy practices, so please review their privacy policies separately.

You may choose not to provide requested personal information. However, we may be unable to provide some services if the information is necessary to deliver them.

If you have questions about how we handle personal information, please contact us using the details above.

Cookies

Cookies are small text files stored on your computer, tablet or mobile device. Websites may use them to make pages work, remember preferences, understand how visitors use a site or support advertising.

The cookies used on this website depend on the features and services currently in use. They may include:

• Strictly necessary cookies, which are required for core website functions.
• Analytics or performance cookies, which help us understand website use and improve the service.
• Functionality cookies, which remember preferences.
• Advertising or targeting cookies, which may be used to measure advertising or show relevant adverts.

Where required by law, non-essential cookies should only be used with your consent. You can also manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

The previous version of this policy listed third-party services and cookie names associated with Google Analytics, Adobe Analytics, YouTube, DoubleClick, Hotjar, Facebook, Instagram, LinkedIn, X/Twitter and other advertising providers. These details should be checked against the services actually used on the current website before this policy is published.

For general information about cookies, visit aboutcookies.org or allaboutcookies.org.

Embedded content from other websites

Pages on this website may include embedded content, such as videos, images or articles. Embedded content from another website may behave as though you have visited that website directly.

The external website may collect information about you, use cookies, add third-party tracking or monitor how you interact with the embedded content. If you are logged in to that external website, your interaction may be associated with your account there. Please refer to the external provider’s privacy policy for further information.

How long we retain your data

We keep personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

If comments are enabled and you leave a comment, the comment and its metadata may be retained so that follow-up comments can be recognised and moderated more efficiently.

If user accounts are available on this website, the personal information provided in a user profile may be stored for as long as the account remains active or as otherwise required. Users can request access to, correction of or deletion of their information, subject to applicable legal requirements. Website administrators may also be able to access and update account information where necessary to administer the website.

What rights you have over your data

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request the deletion of your personal information.
• Ask us to restrict how we use your information.
• Object to certain types of processing, including direct marketing.
• Request a copy of information you have provided in a portable format.
• Withdraw consent where we rely on consent to process your information.
• Request safeguards concerning decisions made solely by automated processing where those decisions have legal or similarly significant effects.

These rights are subject to certain conditions and exceptions. For example, we may need to retain some information to meet legal, administrative or security obligations.

To make a request, contact requests@myhealthpros.co.uk. We may need to verify your identity or ask for further details to help us respond. If we cannot fulfil your request, we will explain the reason.

Information we collect from you and other sources

We may collect personal information when you contact us by email, telephone, through our websites or apps, by post, through forms, competitions or social media, or through other interactions with us.

We may also receive information from other people or organisations where this is relevant to providing or managing a service. Depending on the service and circumstances, these sources may include:

• A parent, guardian, family member or another person acting on your behalf.
• Doctors, clinicians, healthcare professionals, hospitals, clinics and other healthcare providers.
• Service providers involved in delivering a product or service.
• Fraud-prevention agencies and credit-reference agencies, where relevant.
• Publicly available sources, where lawful and appropriate.
• Where insurance-related services are involved, employers, policyholders, brokers, agents, insurers, reinsurers, professional advisers, regulators and other organisations involved in administering policies or claims.

We only use information obtained from these sources where there is an appropriate purpose and lawful basis for doing so.

Marketing and communication preferences

We may use your personal information to send marketing communications by post, telephone, email, text message or social media where permitted by law.

We will only send marketing where we have the required consent or another lawful basis. You can update your communication preferences or object to direct marketing at any time by contacting us.

You also have the right to object to profiling used for direct marketing.

How we use personal information

We process personal information for the purposes described in this policy, including providing services, managing referrals, responding to enquiries, administering our relationship with you, meeting legal obligations and protecting against fraud or misuse.

We process ordinary personal information where necessary to perform a contract, where we or a third party have a legitimate interest that is not overridden by your rights, or where processing is required or permitted by law.

Health information and other special-category personal data receive additional protection. Depending on the circumstances, we may process such information where necessary for health or social care, occupational or preventive medicine, insurance-related purposes, legal claims, fraud prevention, safeguarding or another purpose permitted by law. Where consent is the appropriate legal basis, we will explain this and ask for it. If you withdraw consent, this will not affect processing already carried out lawfully, but it may mean that we can no longer provide a service that depends on that consent.

Your rights in more detail

Right of access

You can ask for confirmation of whether we hold personal information about you and request a copy of it.

Right to rectification

You can ask us to correct inaccurate information or complete information that is incomplete.

Right to erasure

You can ask us to delete personal information where the law gives you that right.

Right to restriction of processing

You can ask us to restrict the use of your information in certain circumstances.

Right to object

You can object to certain processing, including processing based on legitimate interests or a task carried out in the public interest. You can object to direct marketing at any time.

Right to data portability

In certain circumstances, you can ask us to provide information you have supplied in a commonly used, machine-readable format or to transfer it to another organisation.

Right to withdraw consent

Where we rely on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights relating to automated decisions

You may have the right not to be subject to certain decisions based solely on automated processing that produce legal or similarly significant effects, subject to the exceptions provided by law. Where relevant, we will provide information about the decision-making and your rights.

These rights are not absolute and may be subject to legal exceptions. We may ask you to confirm your identity or provide further information so that we can handle your request appropriately. If we cannot comply, we will explain why.

To exercise your rights, contact requests@myhealthpros.co.uk.

Transfers of information outside the UK

We may use international organisations or information systems that involve transferring personal information outside the UK. Where such transfers take place, we will take steps required by applicable data-protection law to ensure that appropriate safeguards are in place.

For further information about international transfers of your personal information, contact dataprotection@bupa.com only if this remains the correct contact for the organisation responsible for the transfer. This contact appeared in the previous version of the policy and should be verified before publication.

Further information about cookies and analytics

Cookies may be used to support website functions, remember preferences, measure website traffic and assess how visitors respond to marketing. Some third-party services may also use their own cookies or similar technologies.

The previous version of this policy included references to Google Analytics, Adobe Analytics, YouTube, DoubleClick, Xaxis, Videology, ResponseTap, Hotjar, MiQ, Facebook, Instagram, LinkedIn, X/Twitter and Pinterest. The current policy should list only services that are actually used on the website, with accurate details of their purpose and the choices available to visitors.

Some analytics or advertising services may collect technical information, such as browser or device identifiers and interactions with pages or campaigns. Where required, these services should only operate after the visitor has given consent through the website’s cookie controls.

You can manage cookies using the website’s cookie settings, where available, or through your browser. Disabling cookies may affect some website features.

Contact us

If you have questions about this privacy policy or how your personal information is handled, please contact My Health Professionals Ltd at requests@myhealthpros.co.uk.

You are free to decline to provide personal information, although this may mean we cannot provide some services.